Louise Robb Associates

Some FAQs about facilitation

Q. When might I need a facilitator?

A. You might consider using a facilitator (or indeed facilitators) in any situation where a group meets to discuss a topic or set of circumstances in such a way that they are required to develop a solution, resolution or a way forward.

Q. What is facilitation and what does it involve?

A. The job of the facilitator is to work with the programme leader to design a programme of work which will give the group the space, time, support and methods to unearth the "real stuff" and move the work forward.

Here at Louise Robb Associates we begin the work with you, the client, by designing a unique process which is appropriate for your situation and needs. Next, the facilitator or facilitators work over the course of the programme to apply and manage the process, allowing the participants to focus on the content.

The facilitation process that we design together serves as a "container" and safe environment within which the discussion and working through of the issues can take place. Throughout the process, the participants "own" the content, taking responsibility for the subject matter and what is (and is not) discussed. The facilitator will also work with delegates to create the process and systems that will shape working behaviours throughout the programme.

The facilitator maintains a neutral stance at all times but is also responsible for noticing how the discussion is progressing. He or she might reflect content back to the group in order to help the work move forward.  This approach ensures that delegates are freed up to concentrate on creating their own contribution. 

Q. How is the work structured?

A. Our facilitation team can support you from the initial idea stage, through programme development and delivery right up to the essential follow-through discussions and reporting. 

While each project is unique, a typical project might include the following stages:

  • Scoping the programme
  • Planning the work
  • Process development
  • Selection of tools and systems
  • Programme delivery
  • Follow-up reporting
Our facilitation services are always tailored to meet your specific situation and needs.

Q. What happens if the issues are complex?

A. When complexity is present we take time to understand the complex issues at the outset, before the group moves on to resolve the issues or take action.